The H&OP Glossary
Human and Organizational Performance (H&OP)
H&OP Glossary...familiar words in the context of H&OP.
: The expectation that an individual or an organization is answerable for results; to explain its actions, or be subject to the consequences judged appropriate by others; the degree to which individuals accept responsibility for the consequences of their actions, including the rewards or sanctions.
The above is a raw definition of accountability. In the context of H&OP an Organization needs to have a Just Culture that carefully delineates accountability between inevitable human errors and reckless behavior.
Many Organizations demand to be safe while at the same time demanding that a person always be blamed when ever they make a human error that causes harm. For an Organization to achieve zero serious injuries and fatalities (SIFs) this will not work because it destroys the trust and collaboration that the Organization needs to learn how the same human error keeps causing harm.
“The medical malpractice system, by design, demonizes faithful healthcare servants simply because of their predictable human fallibility.” -- David Marx, Whack-a-Mole: The Price We Pay For Expecting Perfection 2009 “What is an honest mistake, or rather, when is a mistake no longer honest?” -- Sidney Dekker, Just Culture: Balancing Safety and Accountability 2007
Active Human Error
:A real time error that triggers immediate undesired consequences.
(See also latent error)
Latent Human Error: (jargon: trap) A previously made error that results in a latent condition that is revealed later sometimes by an action which causes the latent error to trigger immediate undesired consequences. (See also latent condition)